Category Archives: Uncategorized

Support Technician

Virtual Tech RangeWe are looking to add another Support Technician to our team in Parrish, Florida. Our Support Technicians support our network of approved dealers across the USA and UK.

As a Support Technician, you will remotely configure intelligent surveillance systems for our dealers and also provide remote technical support and assistance in resolving problems on site.

Working at Visualint provides the opportunity to develop your career with a growing company while working in a relaxed and friendly atmosphere.
Key Duties and Responsibilities:
– Field incoming support requests from dealers via both email and telephone in a timely and courteous manner.
– Build rapport with our dealers and the field-based technicians.
– Document all incoming support calls, including contact, site location, contact information, and nature of problem or issue in our case management software.
– Solve technical issues using knowledge of the Visualint systems.
– Provide remote support to include installing and upgrading software, installing hardware, and configuring systems and applications.
– Coordinate warranty repair.
– Test solutions to ensure problem has been adequately resolved.
– Enter troubleshooting steps and instructions into the solutions database for future use.
– Record, track, and document the problem-solving process for each request. Include all successful and unsuccessful decisions made.
– Prioritize and escalate issues to the appropriate experienced team members, management and/or vendor.
– Develop a good understanding of the organization’s goals and objectives.
– Assist with special projects as needed. Must be willing to occasionally work to cover emergency support.
Qualifications:
– Good team player.
– Knowledge of basic computer hardware, including desktop PCs, networking equipment, photography experience is a plus.
– Experience with desktop and mobile operating systems.
– Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
– Proven analytical and problem-solving abilities. Ability to conduct research into a wide range of issues.
– Experience working in a team-oriented, collaborative environment.
– Ability to present ideas in a team environment.
– Highly motivated and self-directed.
– Keen attention to detail.
– Ability to effectively prioritize and execute tasks at times can be a high-volume, high-pressure environment.
– Exceptional customer service orientation.
– Equivalent work experience in IT support is preferred but not essential.
– Knowledge of Video Surveillance (CCTV) would be an advantage but not essential.

Please send your full resume to jobs@visualint.net

Technical Support Team Leader

 

Virtual Tech RangeWe are looking to add a Team Leader to our support team in Parrish, Florida. You will lead the support team to ensure all configurations and support tickets are managed in a timely manner. You will also report on recurring issue and address how these can be overcome. Our Support Technicians support our network of approved dealers across the USA and UK.

As a Team Leader, you will also remotely configure intelligent surveillance systems for our dealers and also provide remote technical support and assistance in resolving problems on site.

Working at Visualint provides the opportunity to develop your career with a growing company while working in a relaxed and friendly atmosphere.

Key Duties and Responsibilities:
- Lead the growing support team.
- Field incoming support requests from dealers via both email and telephone in a timely and courteous manner.
- Build rapport with our dealers and the field based technicians.
- Document all incoming support calls, including contact, site location, contact information, and nature of problem or issue in our case management software.
- Solve technical issues using knowledge of the Visualint systems.
- Provide remote support to include installing and upgrading software, installing hardware, and configuring systems and applications.
- Coordinate warranty repair.
- Test solutions to ensure problem has been adequately resolved.
- Enter troubleshooting steps and instructions into the solutions database for future use.
- Record, track, and document the problem solving process for each request. Include all successful and unsuccessful decisions made.
- Prioritize and escalate issues to the appropriate experienced team members, management and/or vendor.
- Develop a good understanding of the organization’s goals and objectives.
- Assist with special projects as needed. Must be willing to occasionally work to cover emergency support.
Qualifications:
- Good team leader and player.
- Knowledge of basic computer hardware, including desktop PCs, networking equipment, photography experience is a plus.
- Knowledge of local and wide area networks.
- Experience with desktop, and mobile operating systems.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Proven analytical and problem-solving abilities. Ability to conduct research into a wide range of issues.
- Experience working in a team-oriented, collaborative environment.
- Ability to present ideas in a team environment.
- Highly motivated and self directed.
- Keen attention to detail.
- Ability to effectively prioritize and execute tasks at times can be a high-volume, high-pressure environment.
- Exceptional customer service orientation.
- Equivalent work experience in IT support is preferred but not essential.
- Knowledge of Video Surveillance (CCTV) would be an advantage but not essential.

IF YOU DO NOT HAVE THE REQUIRED EXPERIENCE OR CURRENT AUTHORITY TO WORK IN THE U.S.,  PLEASE DO NOT APPLY.

RELOCATION IS NOT OFFERED FOR THIS POSITION.

Please send your full resume to jobs@visualint.net

Sales Office Coordinator

We are currently looking for a sales office coordinator to support the Sales Team by providing office administration services in a fast-paced, customer-focused environment.

Responsibilities:
*Calling customers to update and answer questions relating to sales quotations
*Corresponding with clients by email
*Producing sales quotes
*Organizing orders
*Producing site layouts
*Data entry and management, sales and accounting
*Assisting with client orders
*Other duties as required

Required Skills, Experience and Competencies:
*Experience with handling sales calls
*Requires good interpersonal skills between both customers and fellow employees
*Proficiency in Microsoft Office, Excel, Outlook, Word, and CRM platform

Please email your resume to careers@visualint.net

Office Manager

We looking for an Office Manager to join our growing team. The Office Manager will be responsible for ensuring the internal sales process is managed from order placement to shipping and the day to day running of the office. This is a hands-on role with management responsibilities. The successful candidate will work closely with all departments and customers to ensure we maintain our reputation for first class customer service.

The successful candidate will supervise all staff within the department with input to appointing additional staff when required. The position includes responsibility for achieving deadlines and predefined goals.
Working at Visualint provides the opportunity to develop your career with a growing company while working in a relaxed and friendly atmosphere.

Responsibilities will include:

Supervising team members

Sales order processing

Ensure orders are fulfilled and shipped as required in a timely manner

Oversee vendor purchasing and ensure minimum stock levels are maintained

Producing reports for management as required

Attend regular internal meetings

Continually evaluate department’s performance and suggest improvements

Qualifications:

Working knowledge and experience with QuickBooks (ideally Enterprise edition)

Working knowledge and experience with SalesForce

Experience with Microsoft Word, Excel and Outlook

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skill

Proven analytical and problem-solving abilities. Ability to conduct research into a wide range of issues

Experience working in a team-oriented, collaborative environment

Ability to present ideas in a team environment

Highly motivated and self directed

Keen attention to detail

Ability to effectively prioritize and execute tasks; at times can be a high-volume, high-pressure environment

Exceptional customer service orientation

Equivalent work experience in a supervisory role

This position is a full time position based at our facility in Parrish.

Please send your Resume to jobs@visualint.net

Internal Support Technician

Internal Support Technician

Full Time:

Our support technicians remotely configure intelligent surveillance systems for our dealers. As a support technician, you will also provide remote technical support and assistance in resolving problems on site.

Working at Visualint provides the opportunity to develop your career with growing company while working in a relaxed and friendly atmosphere.

Key Duties and Responsibilities:

•Field incoming support requests from dealers via both email and telephone in a timely and courteous manner

•Build rapport with our dealers and the field based technicians

•Document all incoming support calls, including contact, site location, contact information, and nature of problem or issue in our case management software

•Solve technical issues using knowledge of the Visualint systems

•Provide remote support to include installing and upgrading software, installing hardware, and configuring systems and applications

•Coordinate warranty repair

•Test solutions to ensure problem has been adequately resolved

•Enter troubleshooting steps and instructions into the solutions database for future use

•Record, track, and document the problem solving process for each request. Include all successful and unsuccessful decisions made

•Prioritize and escalate issues to the appropriate experienced team members, management and/or vendor

•Develop a good understanding of the organization’s goals and objectives

•Assist with special projects as needed. Must be willing to occasionally work to cover emergency support

Qualifications:

•Knowledge of basic computer hardware, including desktop PCs, networking equipment, photography experience is a plus

•Experience with desktop, and mobile operating systems

•Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

•Proven analytical and problem-solving abilities. Ability to conduct research into a wide range of issues

•Experience working in a team-oriented, collaborative environment

•Ability to present ideas in a team environment

•Highly motivated and self-directed

•Keen attention to detail

•Ability to effectively prioritize and execute tasks at times can be a high-volume, high-pressure environment

•Exceptional customer service orientation

•Equivalent work experience in IT support is preferred but not essential

•Knowledge of Video Surveillance would be an advantage but not essential

This position is based at our facility located in Parrish, Florida.  Please email your resume stating current salary to careers@visualint.net